Privacy Policy
How we handle and protect your personal information.
Shah Hayaat ("we", "us" or "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard information when you visit our website or contact us.
1. Information We Collect
We may collect the following information when you contact us or use our services:
- Name and contact details (phone number, email address) when you reach out via WhatsApp or the contact form
- Order information when you place an order with us
- Health information you voluntarily provide when using our Health Quiz — this is used only to provide product recommendations and is not stored
- Basic website usage data via standard server logs
2. How We Use Your Information
- To process and fulfill your orders
- To respond to your enquiries and provide customer support
- To send product information you have requested
- To improve our website and services
We do not sell, trade or transfer your personal information to third parties without your consent, except as required by law.
3. Health Information
Our Health Quiz collects symptom information to provide Ayurvedic product recommendations. This information is processed entirely within your browser and is not stored on our servers or transmitted to us. We do not retain any health assessment data.
4. WhatsApp Communication
When you contact us via WhatsApp (+91 70510 56287), your messages are subject to WhatsApp's own privacy policy. We use this communication channel solely to respond to your enquiries and process orders.
5. Cookies
Our website uses minimal cookies necessary for basic functionality. We do not use advertising or tracking cookies. Google Fonts may load font files from Google's servers, subject to Google's privacy policy.
6. Data Security
We take reasonable precautions to protect your information. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
7. Third-Party Links
Our website contains links to Amazon India, IndiaMART and Instagram. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.
8. Your Rights
You may request access to, correction of or deletion of personal information we hold about you by contacting us at shahhayaat02@gmail.com.
9. Changes to This Policy
We may update this policy from time to time. Continued use of our website following any changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions, please contact us at shahhayaat02@gmail.com or via WhatsApp at +91 70510 56287.