Policies
Shipping &
Returns
Fast, reliable delivery across India. Easy returns. Your satisfaction is our priority.
🚚
Free Deliveryon orders above ₹499📅
5–7 Working DaysPan-India delivery💵
COD AvailableCash on Delivery↩️
7-Day ReturnsEasy, no-hassle📦
Tracked OrdersWhatsApp tracking updatesShipping Policy
Delivery Charges
- Free delivery on all orders above ₹499
- Flat ₹60 shipping on orders below ₹499
- Cash on Delivery (COD) available across India — additional ₹30 COD handling fee applies
Delivery Timeframes
- Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): 3–5 working days
- Other cities and towns: 5–7 working days
- Remote/hilly areas: 7–10 working days
Order Processing
- Orders placed before 2:00 PM IST are dispatched the same day (Monday–Saturday)
- Orders placed after 2:00 PM or on Sundays/public holidays are dispatched the next working day
- You will receive a WhatsApp message with your tracking number once dispatched
📱 WhatsApp Tracking: Once your order ships, we will send you the courier name and tracking number directly on WhatsApp. You can also message us at +91 70510 56287 to check your order status anytime.
Returns & Refund Policy
We stand behind every product we make. If you are not satisfied, we want to make it right.
What Can Be Returned
- Products returned within 7 days of delivery are accepted
- Item must be unused, sealed in original packaging
- Damaged or defective products — we will replace or refund fully, no questions asked
- Wrong product delivered — full replacement at no cost to you
What Cannot Be Returned
- ✕Opened or partially used products (unless damaged/defective)
- ✕Products returned after 7 days of delivery
- ✕Products without original packaging
How to Initiate a Return
- WhatsApp us at +91 70510 56287 within 7 days of receiving your order
- Send your order details and a photo of the product
- We will arrange pickup or guide you on how to send it back
Refund Timeline
- Refunds are processed within 5–7 working days of receiving the returned product
- Online payments: refunded to original payment source
- COD orders: refunded via bank transfer (NEFT) — please share your bank details via WhatsApp
Packaging & Quality Assurance
- All products are sealed at our WHO-GMP certified facility before dispatch
- Tamper-evident packaging — do not accept if seal is broken on delivery
- Products are packed with bubble wrap and cushioning to prevent damage in transit
- Temperature-sensitive products are packed with appropriate thermal protection
If your package arrives damaged, take a photo immediately before opening and send it to us on WhatsApp. We will replace the order at no cost.
Orders via Amazon India
If you purchased through Amazon India, please follow Amazon's standard return and refund policy. Amazon's A-to-Z guarantee covers your purchase.
- Amazon orders: use the "Return or Replace Items" option in your Amazon account
- For WhatsApp/direct orders: use the process described above
- For any issues with Amazon orders, you can also contact us on WhatsApp and we will help resolve it
Have a Question About Your Order?
Our team typically replies within 1–2 hours on WhatsApp — fastest way to get help.